DERBY UNITED RESERVATIONS
FREQUENTLY ASKED QUESTIONS
Do I need to make a reservation? May I come and sign up on site?
Walk ins are welcome, as are reservation. Pick whichever option suits you best. I need to cancel a reservation.
If you need to reschedule an existing reservation for any regular class or session, you may do so by logging back in to Zen Planner no less than 2 hour before your scheduled reservation. We are unable to process cancellations left on voicemail or made with less than 2 hours of notice. You will receive the punch card credit for the class or session back on your Zen Planner account to use another time. The credit is good for 6 months from purchase date. Your purchase is not refunded when you cancel a reservation. A punch card is a digital payment token for a class or session. A punch card is not a reservation. You will not receive a physical card. You need a punch card credit in the correct category on your Zen Planner account in order to make a reservation in the category of programs. If you get a card with more than one punch, Zen Planner will keep try of your reservations and take on credit off the card each time you reserve. Make the head of the household account first. Then you may add others by choosing “Add Family Member” when logged into your Zen Planner profile. Want a full walk through? See this Tech Support FAQ (coming soon).
Can I make an account on Zen Planner without making a reservation? You may make an account and purchase a punch card without setting a reservation. Some folks choose to have an account ready and waivers signed in order to register quickly for special events and sessions that sell out very quickly. You can head to the Sign Up page to do so in advance. All punch cards are good for 6 months from the purchase date. Do you have skate rentals? We have quad skate rentals from Toddler Size 9 to Men's Size 15. They are included at no additional charge with any reservations. You may bring roller skates or inlines from home but we only provide quad rental skates. We do not provide protective gear. You must bring protective gear from home. Do I have to buy a ticket if I want to just watch? We do not allow spectators. Minors may have a non-skating parent present and special accommodations may be made for those folks with a medical necessary companion. All people at the property must have a reservation to be present. I have more questions not answered here. If you have more questions, you can shoot us an email at info@derbyunited.com and we’ll do our best to get back to you just as soon as we can. Thank you for your patience and understanding. |